Privacy policy
Privacy Policy
Last Updated: September 6, 2026
This Privacy Policy describes how Heartfelt Keepsakes ("we," "us," or "our") collects, uses, and discloses personal information when you visit, use our services, make a purchase from heartfeltkeepsakes.shop, or otherwise communicate with us.
Personal Information We Collect
Depending on how you interact with our website, we may collect:
Contact Information
Including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Order Information
Including:
- Products ordered
- Order value
- Shipping details
- Billing details
- Refund and return information
Payment Information
Payments may be processed by Shopify and/or third-party payment processors.
We generally do not directly store complete payment-card information.
Payment providers may process information such as:
- Card details
- Billing information
- Payment authorization data
- Transaction information
Device and Usage Information
We or our service providers may automatically collect information including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- Website interactions
How We Use Personal Information
We may use personal information to:
- Process orders
- Collect payment
- Ship products
- Provide order updates
- Respond to customer inquiries
- Manage refunds and returns
- Detect and prevent fraud
- Improve our products and services
- Maintain website security
- Comply with applicable laws
- Send marketing communications where legally permitted
Cookies
Our website may use cookies and similar technologies.
Cookies can be used for:
- Website functionality
- Shopping-cart functionality
- Authentication
- Analytics
- Performance
- Advertising
- Fraud prevention
Your browser may allow you to block or delete cookies, although some website functionality may not operate correctly afterward.
Shopify
Our store is hosted by Shopify.
Shopify provides the ecommerce infrastructure that allows us to sell products and services.
Information you provide through our store may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.
Sharing Personal Information
We may share personal information with service providers where necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Fraud prevention providers
- Analytics providers
- Marketing platforms
- IT and website service providers
- Professional advisers
We may also disclose information when legally required.
Advertising and Analytics
We may use third-party advertising and analytics services.
These services may use cookies, pixels, or similar technology to understand website activity and measure advertising performance.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with tax, accounting, and legal obligations
Your Privacy Rights
Depending on where you live, applicable law may provide rights to:
- Request access to your personal information
- Request correction
- Request deletion
- Request a copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing relies on consent
- Opt out of certain marketing communications
These rights may be subject to legal exceptions.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
Children's Privacy
Our products and services are not intended to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, contact us.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no online system or electronic transmission can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this website with a revised "Last Updated" date.
Contact Us
For questions about this Privacy Policy:
Heartfelt Keepsakes
232 Phillips St
Hanover Township, Pennsylvania 18706
United States
Email: byeone446@gmail.com
Phone: +1 570-472-8608
Website: heartfeltkeepsakes.shop