Refund policy

Refund Policy

Last Updated: September 6, 2026

Thank you for shopping at Heartfelt Keepsakes. We want you to be satisfied with your purchase. Please review our refund and return policy carefully before placing an order.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition in which it was received.
  • The item must be returned in its original packaging where applicable.
  • Proof of purchase or order confirmation may be required.
  • You must contact us before sending any item back.

To request a return, please contact us at:

Email: byeone446@gmail.com

Please include your order number, the reason for your return, and photographs if the item arrived damaged or incorrect.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or customized products
  • Made-to-order products after production has begun
  • Gift cards
  • Items marked as final sale
  • Items damaged through misuse or improper handling
  • Products returned more than 30 days after delivery

For personalized items, returns or refunds are generally only available if the product arrives damaged, defective, or materially different from what was ordered.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at byeone446@gmail.com.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging, if applicable

After reviewing your request, we may offer a replacement, partial refund, or full refund depending on the circumstances.

Return Shipping

Unless the product is defective, damaged, or incorrect due to an error on our part, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning an item.

Refunds

Once we receive and inspect your returned product, we will notify you regarding approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.

Your bank or credit card provider may require additional time to process and post the refund.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or credit card account again.
  2. Contact your card issuer or bank.
  3. Allow sufficient processing time.

If you have completed these steps and still have not received your refund, contact us at byeone446@gmail.com.

Exchanges

If you receive a damaged, defective, or incorrect item, contact us so that we can determine whether a replacement is appropriate.

Order Cancellations

Orders may only be cancelled before they enter processing or production.

Once an order has been processed, shipped, customized, or entered production, cancellation may no longer be possible.

Please contact us as quickly as possible at byeone446@gmail.com.

Contact

For return or refund questions:

Heartfelt Keepsakes
232 Phillips St
Hanover Township, Pennsylvania 18706
United States

Email: byeone446@gmail.com
Phone: +1 570-472-8608
Website: heartfeltkeepsakes.shop