Shipping policy

Shipping Policy

Last Updated: September 6, 2026

Thank you for shopping with Heartfelt Keepsakes.

Orders are generally processed within 1–5 business days after payment has been successfully received.

Customized, personalized, or made-to-order products may require additional processing time.

Business days exclude weekends and U.S. public holidays.

Estimated delivery times vary depending on destination, carrier, product availability, and shipping method.

Typical estimated delivery time after shipment is approximately:

United States: 3–10 business days
International orders: 7–25 business days

These estimates are not guaranteed.

Shipping fees are calculated and displayed during checkout unless free shipping is specifically offered.

The final shipping fee will be shown before you complete payment.

When tracking information is available, customers will receive a shipping confirmation containing the tracking number.

Tracking information may take 24–72 hours to update after shipment.

Customers are responsible for providing an accurate and complete shipping address.

Please contact us immediately if you discover an error.

We cannot guarantee address changes after an order enters processing or has been shipped.

Heartfelt Keepsakes is not responsible for packages delivered to an incorrect address provided by the customer.

Delivery delays may occur because of circumstances outside our control, including:

We will make reasonable efforts to assist customers with delayed orders.

If tracking shows that your package has not been delivered within a reasonable period, contact us at byeone446@gmail.com.

We may assist you with a carrier investigation.

If tracking indicates that a package was delivered, customers may also need to contact the shipping carrier directly.

International customers may be responsible for:

These charges are generally not included in the purchase price unless explicitly stated during checkout.

Heartfelt Keepsakes
232 Phillips St
Hanover Township, Pennsylvania 18706
United States

Email: byeone446@gmail.com
Phone: +1 570-472-8608
Website: heartfeltkeepsakes.shop