Terms of service
Terms of Service
Last Updated: September 6, 2026
This website is operated by Heartfelt Keepsakes.
Throughout the website, the terms "we," "us," and "our" refer to Heartfelt Keepsakes.
By visiting our website or purchasing products from us, you agree to these Terms of Service.
1. Online Store Terms
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, malicious code, or engage in activity intended to interfere with our website or services.
2. Eligibility
By using our website, you represent that you have the legal capacity to enter into transactions under applicable law or are using the website with appropriate authorization.
3. Products and Services
We make reasonable efforts to display product descriptions, photographs, specifications, and colors accurately.
However, actual colors may vary depending on your monitor or device.
We reserve the right to:
- Modify products
- Discontinue products
- Change pricing
- Limit product quantities
- Refuse orders where reasonably necessary
without prior notice, subject to applicable law.
4. Prices
Prices displayed on our website are subject to change.
Applicable shipping charges and taxes may be added during checkout.
5. Orders
Submitting an order does not necessarily constitute final acceptance.
We reserve the right to cancel or refuse an order for legitimate reasons, including:
- Product unavailability
- Pricing errors
- Suspected fraud
- Payment failure
- Incorrect product information
- Violation of these Terms
If we cancel a paid order, any applicable amount will be refunded.
6. Billing Information
You agree to provide accurate, current, and complete information when making a purchase.
You authorize us and our payment providers to charge the payment method provided for the total amount shown during checkout.
7. Personalized Products
Customers are responsible for verifying all customization information before submitting an order, including:
- Names
- Dates
- Text
- Images
- Designs
- Sizes
- Colors
- Other personalization details
Once personalized production begins, changes or cancellations may not be possible.
8. Shipping
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery dates are estimates and may be affected by circumstances outside our reasonable control.
9. Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund Policy.
10. Third-Party Services
Our website may contain services, integrations, applications, or links provided by third parties.
We are not responsible for third-party websites or services that we do not own or control.
11. Intellectual Property
Website content including branding, designs, graphics, logos, text, photographs, and original materials may be protected by intellectual property laws.
You may not reproduce, distribute, commercially exploit, or modify protected content without permission.
12. Prohibited Uses
You may not use our website:
- For illegal activity
- To infringe intellectual property rights
- To harass or abuse others
- To submit false information
- To transmit malicious software
- To scrape or harvest data improperly
- To interfere with website security
- To engage in fraudulent purchases
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided on an "as available" basis.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Heartfelt Keepsakes will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.
Nothing in these Terms limits liability where doing so would be prohibited by law.
15. Indemnification
To the extent permitted by law, you agree to indemnify Heartfelt Keepsakes against claims arising from your unlawful use of the website or material violation of these Terms.
16. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
17. Governing Law
These Terms will be governed by applicable laws of the United States and the Commonwealth of Pennsylvania, without limiting mandatory consumer protections that apply based on a customer's location.
18. Changes to Terms
We may revise these Terms periodically.
The updated Terms become effective when posted to the website, subject to applicable law.
19. Contact Information
Questions regarding these Terms may be sent to:
Heartfelt Keepsakes
232 Phillips St
Hanover Township, Pennsylvania 18706
United States
Email: byeone446@gmail.com
Phone: +1 570-472-8608
Website: heartfeltkeepsakes.shop